How do I get a copy of my Owner’s Manual?

You will need to contact your local dealer, and speak to the parts department.

NB:  Very early models may not be available

Can I contact Mazda New Zealand to purchase a part for my vehicle?

Mazda New Zealand does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact your local Mazda Dealer Parts Department.

I’ve lost my key – who should I contact?

To replace a lost or stolen key, you’ll need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

I have an older Mazda model. How can I find out which accessories are available?

There are some Genuine Accessories by Mazda for older Mazda Vehicles. You will need to contact your local dealer. They can assist you with a range of enquiries such as pricing and availability – even for previous models.

Why do I need to keep my personal details up to date?

If for any reason, we need to contact you about your vehicle, it’s important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch Form.

What is a vehicle recall?

A vehicle recall occurs when Mazda New Zealand determines that one of our models has a safety-related defect or does not comply with a New Zealand safety standard.

How will I know if my car is affected by a vehicle recall?

All information regarding Mazda vehicle recalls can be found on Mazda New Zealand Recall Site website. Alternatively, you can always contact your local Mazda Dealer to find out more.

Recall and Service Campaigns – Are imports covered?

The importers/sellers of used import vehicles are fully responsible for ensuring what they sell is fit for purpose under New Zealand Consumer Law, CGA (Consumers Guarantee Act). They are responsible for ensuring all recalls are completed in the source country before importing the vehicle to New Zealand.

Mazda New Zealand supports safety-related recalls on Mazda used import vehicles at their discretion under the voluntary MIA (Motor Industry Association) recall code of practice. The Takata Air Bag Inflator recall is an example of the voluntary recall code in action.

In deciding which recalls to action on used import vehicles, Mazda New Zealand will take into consideration the risk of safety to vehicle occupants and other road users. Where we believe there is a direct safety risk, we will introduce a safety related recall. We will not introduce recalls for preventative proactive measures to ensure vehicle durability. 

Where Mazda NZ determines a safety recall is required, customer information will be obtained from the NZTA and owners of effected vehicles will be contacted directly by mail. To establish if your used import vehicle is subject to an applicable safety recall, please visit the Mazda Campaign Centre (https://www.mazdacampaigncentre.co.nz/).

 

Is my Mazda covered by a warranty?

Every brand new Mazda passenger vehicle (From 1st January 2015) is backed by a 5 year, unlimited kilometre warranty* that covers any defect in material or workmanship in both parts and panels. Your warranty is also transferable to subsequent owners should your vehicle be sold within your Mazda vehicles warranty periord.

Please click on the following link *New Passenger Warranty to read full Terms and Conditions.

Likewise, every new BT-50 is backed by a 3 year or 150,000km (whichever occurs first) warranty. Please check our Commercialcare Warranty page for more information.

What does my warranty cover? 

Your Mazda warranty covers any defect in material or workmanship in both parts and panels. What’s more, any Mazda Genuine Parts used in a Service will be covered by a full warranty.   Please check our New Passenger Warranty page for more information.

Are Genuine Accessories by Mazda covered by warranty?

If your Mazda Genuine Accessory was bought as part of your vehicle purchase, it will be covered for 3 years warranty (with some exclusions). However, if the item was purchased at a later date – or outside your vehicle’s new car warranty – it is covered for 12 months or 20,000kms (whichever comes first) only.

What Warranty Covers Mazda Genuine Parts

Parts will be covered for 3 years warranty (with some exclusions). However, if a part was purchased at a later date – or outside your vehicle’s new car warranty – it is covered for 12 months or 20,000kms (whichever comes first) only.

Please consult your warranty information booklet for detailed terms and conditions. 

 

 

Does Mazda offer Roadside Assistance?

Yes, standard on all of our new passenger and commercial vehicles. 

5 Years unlimited KM's on Passenger Vehicles

3 Years unlimited KM's on BT-50

Please visit our Roadside Assistance page to find out more.

I need information on my Roadside Assistance policy. Who should I contact?

For any queries related to your Roadside Assistance policy, please contact our dedicated team on 0800 800 626

What should I do if my Mazda breaks down?

In the unlikely event that your vehicle requires emergency attention, we recommend contacting our Mazda On Call Roadside Assistance provider. You can contact them on 0800 800 626, 24 hours, 7 days a week, 365 days a year.  

Extended Roadside Assistance

Should your new vehicle Roadside Assistance expire after the 5 year period on your new passenger vehicle or after the 3 year period on BT-50, you can receive free roadside assistance cover, should you continue to service your Mazda with your Local Mazda Dealer. Please discuss with your service provider how you can organise this.

 

How often should I service my Mazda?

To keep your Mazda in peak condition, you should get it serviced by an authorised Mazda Dealer. 

CX-8

Mazdacare Scheduled services, are due every 12 months or every 10,000km or when advised by the monitor system built into the instrument cluster.

All Other Mazda Vehicles

Mazdacare Scheduled services, are due every 12 months or every 15,000km or when advised by the monitor system built into the instrument cluster.

For your convenience, each Mazda vehicle has a warranty book in the document wallet placed in the glovebox of your vehicle. This warranty book will give you valuable information about your Mazda, as well as recording your scheduled services.

What are the benefits of servicing with a Mazda Dealer?

Having your car serviced by an authorised Mazda Dealer ensures that only the most qualified and knowledgeable technicians will be asked to take care of your pride and joy.

What’s more, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a full warranty for the life of your vehicle.

Who should I contact about servicing my Mazda?

Just contact your local Mazda Dealer, and talk to the service department.

What is the Mazda Toolbox?

Mazda Toolbox is a free tool designed to work with your MZD Connect system. It manages all navigation content on your device, keeps your maps up-to-date, and installs any purchased connected services. (MZD Connect is not available on Mazda3/CX-30. The Mazda3 and CX-30's system is called Mazda Connect). 

How do I keep my MZD Connect maps up to date?

Simply install the Mazda Toolbox application to your PC, create an account and insert your vehicle’s SD card into a compatible SDHC reader. Once the SD card has been recognised, any available updates will be ready and waiting for you to download.

How do I know if my device is compatible with Mazda’s infotainment?

Before syncing your smartphone with MZD Connect or Mazda Handsfree, you’ll need to ensure your vehicle and device are fully compatible, and that Bluetooth® has been activated on both.

Check MZD Connect compatibility >

Check Mazda Handsfree compatibility >

Is it necessary to pair my phone again after updating its software?

After updating your mobile’s operating system (i.e. Windows, iOS or Android), pairing information may be invalidated. If this occurs, please perform the pairing procedure again.

I’m having trouble reconnecting or re-pairing my phone. What should I do?

Close all device applications, unpair your phone from the vehicle, and restart both. You should then be able to successfully re-follow the pairing procedure.

If this doesn’t work, please contact your local Mazda Dealer. 

I cannot turn off the “Town Entry Point” Announcement

MZD Connect/Mazda Connect Navigation provides a “Town Entry Point” announcement that is repeated up to 4 times when entering certain Towns or Cities.

The purpose of this announcement is to advise drivers that the speed limit will be reducing to a lower speed limit at predetermined points, before the new speed limit is enforced.

Setting Process

Should this announcement be a source of frustration it can be turned off within the Navigation Settings Menu, under “Warning Settings” – Alert Points. Please select and turn “Alert Points” to OFF.  

This setting does not affect other warnings such as “Speeding” or “Speed Camera” warnings. These will continue to operate if you have the “Visual and Audible” setting” turned ON. However, please note that the Language Setting must be set to “English AU” within the main “Settings” menu, to set a new or change an existing destination using voice recognition.

Import Manuals 

We do not have any manuals for import vehicles. You may use a New Zealand new owner's manual if there is an equivalent (e.g. Mazda2/Demio), however it will only be a guide, and may be missing some detail relevant to your Japanese Import.

What is classified as a Used Mazda Import Vehicle?

Vehicles that come into New Zealand through channels other than via the New Zealand Authorised Mazda Distributor (Mazda Motors of New Zealand Limited). Imports can be sourced from any country but are generally from either Japan, Singapore or Australia.

Typically, the used import vehicle has been registered and used in overseas market with little knowledge of vehicle condition or maintenance history. There are exceptions where vehicles are imported from overseas with little or no mileage on the odometer. They usually come from the Australian market and are purchased by the importer as a statutory write-offs (damaged vehicle).

Are Used Import Vehicles covered by Mazda New Zealand Warranty?

Only vehicles imported new via the New Zealand Authorised Mazda Distributor (Mazda Motors of New Zealand Limited) are covered by new vehicle warranty.

For used import vehicles from Japan (or other markets), there is no warranty or goodwill support outside of the country of origin.

The only exception (by prior arrangement) are immigrants or returning New Zealanders from Australia importing their own personal vehicle. They must also be the original owner and have purchased the vehicle new from a Mazda Dealership in Australia. (NZTA rules apply https://www.nzta.govt.nz/vehicles/importing-a-vehicle/exceptions/immigrants-vehicles/)

Any imports from Australia other than above, be it a statutory write off, commercially or privately imported used or new vehicle, are not subject to warranty support in New Zealand.

Recall and Service Campaigns – Are imports covered?

The importers/sellers of used import vehicles are fully responsible for ensuring what they sell is fit for purpose under New Zealand Consumer Law, CGA (Consumers Guarantee Act). They are responsible for ensuring all recalls are completed in the source country before importing the vehicle to New Zealand.

Mazda New Zealand supports safety-related recalls on Mazda used import vehicles at their discretion under the voluntary MIA (Motor Industry Association) recall code of practice. The Takata Air Bag Inflator recall is an example of the voluntary recall code in action.

In deciding which recalls to action on used import vehicles, Mazda New Zealand will take into consideration the risk of safety to vehicle occupants and other road users. Where we believe there is a direct safety risk, we will introduce a safety related recall. We will not introduce recalls for preventative proactive measures to ensure vehicle durability. 

Where Mazda NZ determines a safety recall is required, customer information will be obtained from the NZTA and owners of effected vehicles will be contacted directly by mail. To establish if your used import vehicle is subject to an applicable safety recall, please visit the Mazda Campaign Centre (https://www.mazdacampaigncentre.co.nz/).

How can I obtain Roadside Assisted with my Import Vehicles?

If you purchased your used import vehicle from a Mazda Dealer, you can ask for Roadside assistance to be added free of charge. Please talk to your used car sales person regarding this option.

Should you continue to service your vehicle at a Mazda Dealer, your Roadside Assistance can be continued. Please talk to the service department about this option.